STORE POLICY

Customer Care

At IZZYELLA LLC dba Active Inner Actions, we are committed to delivering premium activewear/sportswear products and ensuring an exceptional customer experience at every step. We strive for transparency, quality, and integrity in every interaction.

Customer Support Channels

• Email: activeinneractions@gmail.com

• Social Media Messaging: Instagram, Facebook, and TikTok (All @nobouncebras; response times may vary)

Response Time Standards

• General Inquiries: 24–48 business hours

• Order or Delivery Issues: 48–72 business hours

• Warranty or Quality Claims: 5–10 business days (depending on documentation and evaluation)

Shipping Policy

• Processing Time: 1–3 business days unless otherwise noted.

• Domestic Shipping: 3–7 business days.

• International Shipping: 7–21 business days depending on region and customs.

• Tracking: A tracking number is provided once the order ships.

• Delays: Weather, customs, or courier conditions may impact delivery times; customers will be notified where possible.

Returns & Exchanges

• Returns accepted within 30 days if unused and in original condition.

• Sale items: final sale unless defective.

• Exchanges allowed based on availability.

• Refunds issued within 5–10 business days after inspection.

Warranty & Defects

• Product defects covered within 90 days (e.g., stitching, fabric flaws, etc).

• Does not cover normal wear, improper care, or accidental damage.

Size & Fit Support; Product Guidance

• Size guides, fabric info, and product recommendations provided.

• Use-case recommendations (performance, yoga, high-impact training, outdoor)

• Customer reviews where available

Fair Use & Abuse Protection

• Returns or accounts may be limited in cases of excessive or fraudulent activity.

Feedback & Continuous Improvement

• Customer feedback drives continuous improvement.

• We encourage product reviews, testimonials, and suggestions to make our offerings better.

* This policy may be updated periodically to reflect evolving industry standards, laws, or company practices.*

Privacy & Safety

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you shop with us or interact with our website.

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• We collect basic information to process orders (name, address, payment details, usage data).

• Payment information is encrypted and processed by secure third-party providers.

• Your data is used to fulfill orders, provide support, improve services, and send optional marketing.

• We do not sell personal information. Data is only shared with trusted partners like shipping carriers, payment processors, or analytics tools.

• We use cookies to enhance performance and personalize experiences; you may disable them.

• We protect data with encryption, secure servers, and limited access.

• Accounts should use strong passwords; suspicious activity may trigger security action.

• No services intended for children under 13.

• Data is retained only as long as needed for legal, operational, or support purposes.

• You may request access, correction, deletion, or opt-out of marketing anytime.

• Policy updates will be posted on our website.